January 20, 2022

Feature rich software with proper support but the user experience needs and upgrade and would like to see it play nicely with other softwares

Matt Paetkau

COO (Chief Operating Officer)

Adventure Air Sports (Recreational Facilities & Services, 11-50 employees)

Score 7 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Asure HR is a full service platform that addresses payroll and HR needs, there may be more that they do but that's how we use it. We began using it with our companies in 2017 and really only leveraged the payroll side of things. As we became more familiar with their offerings, we used some of the HR functions and were offered to use a timekeeping solution that didn't fit our needs

Pros and Cons

Customer Support Availability
Phone support with a dedicated account manager
Account access levels for management team

The user experience on the software side is dated
Onboarding was not impressive, they offer a powerful suite of tools and we weren't well trained on all of them
Timekeeping solution was very limited with options for the staff to trade/swap shifts compared to other solutions out there

Likelihood to Recommend

Asure HR does offer a multitude of features for a company to use including Payroll and Human Resource Management. It is reasonably priced but does not integrate with many other offerings. We use Deputy as a scheduling and timekeeping solution and the only "integration" to bring time sheets into Asure was a complicated excel sheet that used macros and a script to convert data into a readable format when importing into Asure. The alternative was typing in each staff members hours every two weeks and that was very inefficient and offered opportunity for error.

Most Important Features

Tax filings
Getting a human on the phone for support that was familiar with your specific account

Asure HR Feature Ratings

Human Resource Management (7)

34.285714285714285%

3.4

Employee demographic data: N/A
N/A
Employment history: 80%
8.0
Job profiles and administration: 90%
9.0
Workflow for transfers, promotions, pay raises, etc.: 70%
7.0
Organizational charting: N/A
N/A
Organization and location management: N/A
N/A
Compliance data (COBRA, OSHA, etc.): N/A
N/A

Payroll Management (7)

61.42857142857143%

6.1

Pay calculation: 80%
8.0
Support for external payroll vendors: 40%
4.0
Off-cycle/On-Demand payment: 10%
1.0
Benefit plan administration: 40%
4.0
Direct deposit files: 90%
9.0
Salary revision and increment management: 80%
8.0
Reimbursement management: 90%
9.0

Leave and Attendance Management (3)

43.33333333333333%

4.3

Approval workflow: 30%
3.0
Balance details: 50%
5.0
Annual carry-forward and encashment: 50%
5.0

Employee Self Service (5)

70%

7.0

View and generate pay and benefit information: 40%
4.0
Update personal information: 80%
8.0
View job history: 80%
8.0
View company policy documentation: 90%
9.0
Employee recognition: 60%
6.0

Asset Management (1)

N/A

Tracking of all physical assets: N/A
N/A

HR Reporting (3)

36.666666666666664%

3.7

Report builder: 50%
5.0
Pre-built reports: 60%
6.0
Ability to combine HR data with external data: N/A
N/A

Integration with other HR capabilities

N/A

Performance Management (5)

26%

2.6

Performance plans: 70%
7.0
Performance improvement plans: 60%
6.0
Review status tracking: N/A
N/A
Review reminders: N/A
N/A
Multiple review frequency: N/A
N/A

Succession Planning (4)

N/A

Create succession plans/pools: N/A
N/A
Candidate ranking: N/A
N/A
Candidate search: N/A
N/A
Candidate development: N/A
N/A

Onboarding (2)

75%

7.5

New hire portal: 70%
7.0
Manager tracking tools: 80%
8.0

Performance and Goals (4)

N/A

Corporate goal setting: N/A
N/A
Individual goal setting: N/A
N/A
Line-of sight-visibility: N/A
N/A
Performance tracking: N/A
N/A

Recruiting / ATS (7)

N/A

Job Requisition Management: N/A
N/A
Company Website Posting: N/A
N/A
Publish to Social Media: N/A
N/A
Job Search Site Posting: N/A
N/A
Duplicate Candidate Prevention: N/A
N/A
Applicant Tracking: N/A
N/A
Notifications and Alerts: N/A
N/A

Return on Investment

Direct deposit information isn't verified for employees when entered, if it is entered incorrectly, you aren't notified until several days later
You will be charged for any off cycle payrolls

Alternatives Considered

Gusto and SurePayroll

Asure's benefit came from having a dedicated account manager that could be reached via phone rather than emailing or setting up a support ticket. The user experience on the software account feels like it was built on Windows 98 and it hasn't been updated but the information is all there if you're familiar with it. We have now moved to Gusto which has an integration with our timekeeping solution Deputy. I have experience with SurePayroll which offers simple automation if employees are salaried and no input is needed.

Other Software Used

Deputy

Operating Systems	Unspecified
Mobile Application	No

Asure HR

ADP Workforce Now

SAP SuccessFactors

Paychex Flex

ADP Workforce Now

Rippling

Paylocity

UKG Pro

Dayforce

TriNet

SAP SuccessFactors

Paycom

Oracle Fusion Cloud HCM